[Aubrey NationCustomer]

???

[Aubrey NationCustomer]

It is totally fine – you were so patient & a massive help, it was the delays at my end that made things difficult.

Thank you so much, I really appreciate it!

[Aubrey NationCustomer]

Wow – I think it is actually all good to go. Spinner is gone & I’ve tried multiple test payments on laptop & phone & it works!

Thank you so much Gary – what a nightmare this has been!

[Aubrey NationCustomer]

[email protected]

It just worked on my phone using a different email address but the loading circle still displays at the bottom of the form before you even put details in.

[Aubrey NationCustomer]

It isn’t working for me logged out.

The loading circle is at the bottom of the form before I even add details & when I do use the test details & click submit it doesn’t do anything.

[Aubrey NationCustomer]

It actually has the loading circle at the bottom of the payment form before you even try process a payment (when I’m logged out).

[Aubrey NationCustomer]

Hi Gary

– No worries re: name & email option.

– I logged out of wordpress to try process a payment & it didn’t work, it just loads at the bottom of the payment form. It seems to work when I’m logged in but not when I’m logged out & using it as a client.

– I realised after testing that you can only use stripes test details for the test payments so no I didn’t disable test mode. But once you get it to process when I’m not logged in it should theoretically work fine right?

[Aubrey NationCustomer]

Hi Gary

I have got everything set up again.

-The payment form is missing the option to take off ‘name’ and ’email’
-I tested it with stripes test credit card details (424242) and it processed the payment but comes up as unknown name in the payment section.
-I then tested it with my own credit card details & it didn’t work, it just continued loading.

[Aubrey NationCustomer]

All set up Gary – fingers crossed it is an easy fix for you this time.

[Aubrey NationCustomer]

Hi – I have been waiting & waiting for my designer. She said she has restored the site (no idea if she actually deleted the folder). Any chance you can sort it now? If not, she is calling me later on & I will speak to her about it.

[Aubrey NationCustomer]

Any chance the folder has been deleted? I haven’t heard back from Faye (designer).

[Aubrey NationCustomer]

Is that all you need to be able to sort the issue?

[Aubrey NationCustomer]

Please try this
FTP Username: [email protected]
FTP server: http://ftp.lunadesign.co.nz
FTP & explicit FTPS port: 21

[Aubrey NationCustomer]

It is working on her end. I have sent her your error message so I will touch base again when she responds.

[Aubrey NationCustomer]

If this doesn’t work. Faye has asked – can you please give me the IPv4 address that they are using?
Please use this link to get it. http://ip4.me/

[Aubrey NationCustomer]

Please try server IP 64.34.75.149

[Aubrey NationCustomer]

I have let her know, I am just waiting for her to get back to me.

[Aubrey NationCustomer]

They are all she sent. Any idea why they aren’t working?

[Aubrey NationCustomer]

Here are the details Gary – good luck!

FTP server: http://ftp.lunadesign.co.nz
Username: [email protected]
Password: Aubrey1234*
Destination Folder/File Path: (leave blank)
FTP & explicit FTPS port: 21

[Aubrey NationCustomer]

OK great, thanks Gary. I’ll get the FTP details to you ASAP.

[Aubrey NationCustomer]

OK so no idea on timeframe for that? The designer should have my FTP details to me in the next hour.

[Aubrey NationCustomer]

OK – and in regards to the payment not processing & constantly loading, will that be able to be fixed simply also?

[Aubrey NationCustomer]

No unfortunately I don’t know anything about it. So it will stay white until this is fixed?

[Aubrey NationCustomer]

In the meantime, what is going to happen with me website? It is only a white screen.

[Aubrey NationCustomer]

OK I have contacted her to ask for them but she may not get back to me today.
Shall I send them through here when I receive them?

[Aubrey NationCustomer]

Where do I find those?

[Aubrey NationCustomer]

All I am getting is a white screen – I do not know what has happened.

[Aubrey NationCustomer]

It is hosted with Luna Design, the woman who designed it.

I do not know how to FTP my site – what plugin do you want removed?

[Aubrey NationCustomer]

OK great, thanks!

[Aubrey NationCustomer]

Any luck?

[Aubrey NationCustomer]

http://www.aubreynation.com/payment-followup-consult/
http://www.aubreynation.com/payment-hw-genetic-test/

[Aubrey NationCustomer]

Did you receive them? For some reason my reply is not showing.

[Aubrey NationCustomer]

Test mode is now working but when I try to process a payment it is still constantly loading & not going through.

[Aubrey NationCustomer]

Thanks very much Gary, I really appreciate it – I’ll give it a try now

[Aubrey NationCustomer]

Done

[Aubrey NationCustomer]

Sorry Gary

[Aubrey NationCustomer]

Hi Andrew

Yes, that is fine – do you have an email that I can add?
I have also tried to use the payment form using stripes test credit card details & it just loads & doesn’t process.